Mississippi Ebt Phone Number

The Mississippi Electronic Benefits Transfer (EBT) program is a convenient and secure way for eligible individuals to receive their government benefits, such as food assistance and cash benefits. If you are a resident of Mississippi and have questions or need assistance regarding your EBT account, it's important to know the right contact information.

Mississippi EBT Phone Number

The official phone number for the Mississippi EBT Customer Service is 1-800-992-9428. This toll-free number is the primary contact for all EBT-related inquiries and support.

When calling, you can expect to navigate through an automated menu system. Here's a general guide on how to reach the specific department you need:

• For general EBT account inquiries, such as checking your balance or transaction history, press Option 1.
• If you've lost your EBT card or it has been stolen, you should press Option 2 to report the issue and request a replacement.
• In case you need to change your PIN or have forgotten it, select Option 3 to guide you through the process.
• For all other inquiries, including issues with your benefits or account, press Option 4 to speak with a customer service representative.

It's important to have your EBT account number ready when calling, as it helps the customer service team assist you more efficiently.

Additional Contact Methods

Apart from the phone number, Mississippi EBT also offers alternative contact methods for your convenience:

Online Portal

You can access your EBT account and manage various tasks through the Mississippi EBT Online Portal. Here, you can check your balance, view transaction details, and update your personal information. The portal is secure and accessible 24/7.

Email

For non-urgent inquiries, you can send an email to dhss_ebt@dhss.ms.gov. Please note that email responses may take longer than phone calls, so it's best for less time-sensitive matters.

Address

If you prefer written communication or need to send important documents, you can mail your correspondence to the following address:

Mississippi Department of Human Services
P.O. Box 751
Jackson, MS 39205

Common EBT Issues and Solutions

Here are some common issues that EBT users may encounter and the steps to resolve them:

Lost or Stolen EBT Card

If your EBT card is lost or stolen, it's crucial to report it immediately to prevent unauthorized use. Call the Mississippi EBT Customer Service at 1-800-992-9428 and select Option 2 to report the issue. You will be guided through the process of requesting a replacement card.

Forgotten PIN

If you've forgotten your EBT PIN, don't worry. Call the same number and select Option 3 to reset your PIN. You will need to provide some personal information to verify your identity.

Balance or Transaction Inquiries

To check your EBT balance or view recent transactions, you have a few options:

• Call the EBT Customer Service and select Option 1 for automated balance inquiries.
• Use the Mississippi EBT Online Portal, which provides detailed transaction history and real-time balance updates.
• Visit a local EBT retailer and ask them to check your balance for you.

Mississippi EBT Card Benefits

The Mississippi EBT card offers a range of benefits to eligible residents, including:

• SNAP Benefits: The Supplemental Nutrition Assistance Program (SNAP), formerly known as food stamps, provides funds for purchasing food items at authorized retailers.
• TANF Benefits: Temporary Assistance for Needy Families (TANF) offers cash assistance to low-income families to meet basic needs.
• Child Care Benefits: EBT cards can be used to pay for eligible child care services, providing support for working families.
• Medical Assistance: Some EBT cards may also be used for certain medical expenses, depending on individual circumstances.

Using Your Mississippi EBT Card

Using your Mississippi EBT card is straightforward. Simply follow these steps:

1. Locate an authorized retailer that accepts EBT. These retailers display the EBT logo or a sign indicating they accept SNAP benefits.
2. At checkout, present your EBT card and enter your PIN when prompted.
3. The retailer will process your transaction, and the funds will be deducted from your EBT account.
4. You will receive a receipt detailing your purchase and remaining balance.

Note: PIN Security

It's important to keep your EBT PIN secure and confidential. Treat your PIN like you would a password, and never share it with anyone. If you suspect unauthorized activity on your account, report it immediately to the EBT Customer Service.

Mississippi EBT Customer Service Hours

The Mississippi EBT Customer Service is available Monday through Friday, from 8:00 AM to 5:00 PM CST. Please note that the service is closed on weekends and major holidays.

Contacting Mississippi EBT: A Summary

If you need assistance with your Mississippi EBT account, remember the following key contacts:

• Phone: 1-800-992-9428
• Online Portal: Mississippi EBT Online Portal
• Email: dhss_ebt@dhss.ms.gov
• Address: Mississippi Department of Human Services, P.O. Box 751, Jackson, MS 39205

FAQs

For more information and updates on Mississippi EBT, visit the official Mississippi Department of Human Services EBT website.

Remember, your EBT benefits are an important resource, so make sure to keep your card secure and use it responsibly.